Technology Preparedness and Support

• Follow the instructions in the Handout A below to make sure your PC is properly configured.

  Handout A -- Computer Configuration Instructions

• To receive the best possible performance in your Pride Online course, download the latest version of the Firefox web browser. Then use the following handout to bookmark your Pride Online course on your PC.

Handout B -- Bookmarking and Breadcrumbs

• Your PC is your open door to your online class. Make sure you have contact numbers handy for trusted individuals to fix your PC should it suddenly need repair.

• Make sure your firewall allows messages from Springfield College email.



• If you need technical assistance call or email the SHS Tech help contact person at your campus. See table below. Be sure to state the following in your message:

• Your first and last name
• The Pride Online course you are taking
• Your instructor’s name
• State the specific nature of your concern.

SHS Tech Help Contact Persons

SHS CAMPUS	SHS TECH HELP CONTACT
BOSTON CAMPUS	Venatia Jones Phone: 617-242-3361 E-Mail: vjones@spfldcol.edu
CHARLESTON CAMPUS	Fallon Brown Phone: 843-554-7244 E-Mail: fbrown2@spfldcol.edu
HOUSTON CAMPUS	Grace Dada Phone: 713-681-1120 E-Mail: gdada@spfldcol.edu
LOS ANGELES CAMPUS	Katrin Wilson Phone: 310-673-5607 E-Mail: kwilson@spfldcol.edu
MANCHESTER CAMPUS	Dennis Martino Phone: 603-666-5700 E-Mail: dmartino@spfldcol.edu
MILWAUKEE CAMPUS	Suzanne Guthrie Phone: 414-276-2300 E-Mail: sguthrie@spfldcol.edu
ST. JOHNSBURY CAMPUS	Diane Winchell Phone: 802-748-5402 E-Mail: dwinchell@spfldcol.edu
SAN DIEGO CAMPUS	Mary Buck Phone: 619-582-4002 E-Mail: mbuck@spfldcol.edu
SPRINGFIELD CAMPUS	Sada Farah Phone: 413-748-3204 E-Mail:sfarah@spfldcol.edu
TAMPA BAY CAMPUS	Ram Upadhyay Phone: 813-936-2800 E-Mail: rupadhya@spfldcol.edu
WILMINGTON CAMPUS	Elizabeth Asbury-Brown Phone: 302-658-5720 E-Mail:easbury@spfldcol.edu Joel Littlejohn Phone: 302-658-5720 E-Mail:jlittlejohn@spfldcol.edu Linda Cobourn Phone: 302-658-5720 E-Mail:lcobourn@spfldcol.edu



• Learn how to use the Microsoft Office “Track Changes” feature so that when you receive suggestions for revisions to assignments, you will know how to accept the changes. A link to a Microsoft Office demo of the “Track Changes” feature appears in the right column of links on this page beneath the heading “Frequently Used Links.” It includes audio so make sure your sound card and speakers are activated on your PC.



• If you need help with Microsoft Word, Excel, or PowerPoint, and you have Microsoft Office 2007, click the F1 key while you are in any of these programs and a Microsoft Office online support page will appear for you to search or browse for assistance.



• No matter what version of Microsoft Office you have, you can also surf the Internet for free online tutorials to assist you. Make a list of the tutorials you find user friendly and use them repeatedly.

• Laptop Purchase Program
• Babson Library Distance Services
• Human Services Research Guides
• APA Format Guides
• Free Technology Downloads

mySCweb

Additional Resources

• Microsoft Office 2007 Tutorials
• SHS Student Handbook
• Guidebook for Online Students
• School Personnel Directory
• Photo Galleries
• SHS Policy and Procedure Manual